As leaders, our livelihood and the health of our business depend on how well we communicate, especially when it comes to conflict and crisis resolution. Strong leaders humanize and personalize every interaction.
Have you ever been in a situation where something is bothering you about a colleague, your company or a family member but you keep it to yourself and it just eats away at you? Often people let it simmer under the surface, and what started as a minor irritation keeps simmering until it boils and eventually erupts like a volcano, all because it wasn’t addressed.
In real estate, our livelihood depends on how well we talk to people, but more than that, it depends on how well we listen. Journalist Celeste Headlee, said, “There is no reason to learn how to show you’re paying attention, if you are in fact paying attention.” Being present, and really listening without interrupting, asking thoughtful, open-ended questions really helps you to understand the person in front of you.
We in the real estate industry deal with a mountain of technology and an avalanche of information. We shovel through big data in the hope of wowing our potential customers, but I believe the thing that really matters is not our ability to package up this data and present it in bite-sized pieces but rather our ability to relate to people.
During this time of business as unusual, I can’t think of a better opportunity to work on yourself. Author and motivational speaker, Jim Rohn, famously advised, “Work harder on yourself than you do on your job.” Owning your personal power is a way to effect positive change in your own life and broaden your circle of influence.